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Frequently Asked Questions


How do I place an order?

To place an order with us, start by browsing our site to find the item/s you wish to purchase, then simply click the “Add to Bag” button. If you’d like to add more items, click on “Continue Shopping” in the pop-up window. Or if you’re done, click “View cart and Checkout”. You’ll be taken to a “Shopping Cart” page where you can view everything in your bag, as well as the shipping cost and overall order total. Hit “Begin Secure Checkout” - where you’ll need to fill in all your required details. Please proceed then to the ‘Delivery Details’ page where you may fill in your delivery address. Once completed you may proceed to the ‘Payment Option’ page. You’ll be directed to a page to select your chosen payment details. Once done, hit the “Place Order and Pay” button. Now you’re on your way to receiving your very own Hairhouse Warehouse parcel.

Should you get stuck along the way or have any questions, please feel free to send us a message on the live chat or drop us a mail and we can talk you through placing your order. Happy shopping!

How do I check my order status?

To check the status of your order, simply log in to your account and navigate to "Customer Account" found at the bottom of the page. Once in, click on ‘My Orders’ in the left hand side menu. Alternatively send us a mail on we'll be happy to assist you with providing the status of your order. Just make sure to have your order number ready.


How do I pay for my order?

Payment for goods on Hairhouse Warehouse can be made in one of three ways; Credit Card, Instant EFT or Manual EFT. Payment pages on Hairhouse Warehouse are secured and it is completely safe to enter your details.

If you select Manual EFT as your payment option, please note, banking details will be at the bottom of the order confirmation email you receive. Your payment may take up to 3 days to reflect in our account and once received your order will be processed.

In case you miss our banking details, you can find them on our website at this link:


What is Instant EFT and how does it work?

Instant EFT differs from manual EFT in that with manual EFT, you would need to go to your bank or online banking site, and using our bank account details, make a payment to us. This payment could then take up to 3 days to reflect on our end. With Instant EFT, payment is well, instant. Here's how to use it:

1. Select i-Pay instant EFT as your payment option during checkout
2. Select your bank from the list presented
3. Login to the i-Pay portal using your internet banking credentials as you would on your bank's website (credentials are not stored)
4. Select an account to pay from e.g. Cheque, Savings (If you only have one account, it will be automatically selected for you and this step will be skipped) The automated process will navigate and populate the relevant fields on your behalf in the background
5. Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App 6. Once you have successfully authorised your payment, the transaction is marked as complete I-Pay sends notification to the seller on the outcome of the transaction and inturn, the seller will process your order immediately. There is no need to send through a proof of payment and no need to wait for the funds to reflect in the seller’s bank account. Hairhouse Warehouse does not store or capture any of your banking details.


How is delivery made?

Hairhouse Warehouse offers free delivery for orders over R500. For orders less than R500, a R78 delivery charge will apply. Parcels are delivered through RAM couriers within 3-5 working days.

For more info on deliveries, click here.

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