General Information
- Free delivery is offered for orders above R599.00 after the Black Friday discount has been applied.
- Order totals below R599.00 will incur a R99.00 delivery fee.
- Delivery during Black Friday is estimated to be between 5-7 working days. This is an estimated timeline and can differ.
- It may take several days for your order to be processed. Don’t worry, we are working as hard as possible.
- We only deliver within South Africa. We do not deliver internationally.
- Please be accurate with your delivery address as an incomplete address can result in delivery delay or failed delivery.
- Orders need to be paid in full before delivery. We do not offer purchase terms or paying upon delivery.
- Every order receives tracking information after the order has been dispatched.
- All orders are delivered by RAM Couriers. We do not offer collections for orders.
Detailed Delivery Information
- Delivery is made during business hours on weekdays. There are no deliveries on weekends.
- One standard delivery time is applied to all orders placed.
- Parcels cannot be delivered to PO boxes, courier offices or post offices.
- Delivery to rural areas may incur a longer wait time as the courier may only deliver there on certain days.
Order Tracking
- After your order is processed and completed, a tracking information email will be sent.
- Tracking can be used up until the order is delivered.
- If you have not received a tracking email, please check your spam or junk folder.
- Use the waybill number included in the email to track the order on the courier tracking web page here.
- If you have an account with us, you can go to your account dashboard and see tracking under the Orders tab.
Order status meanings
- NEW ORDER – order has been placed and paid, and is waiting to be processed.
- PROCESSING – order has been processed in our office and is on its way to the warehouse.
- COMPLETED – order has been consigned for shipment waiting to be dispatched.
- Please keep an eye out for your order tracking email.